Customer Support Policy | GoZoKart

Effective Date: 03/03/2025

At GoZoKart.com, we are committed to providing excellent customer support to ensure a smooth shopping experience. Please review our support policy below.

1. Support Availability

We are available to assist you during the following hours:

? Phone Support: 8:00 AM – 10:00 PM (Bangladesh Time)

? Email Support: Available 24/7 at support@gozokart.com (Responses within 24 hours)

2. How to Contact Us

Phone: Call us during support hours for immediate assistance.

Email: For non-urgent inquiries, send an email to support@gozokart.com, and we will respond as soon as possible.

3. Support Services

We provide assistance with:

✅ Order & Payment Issues – Help with placing orders, payment confirmation, and refunds/exchanges.

✅ Shipping & Delivery – Tracking orders and estimated delivery times.

✅ Product Inquiries – Details about product availability, specifications, and usage.

✅ Account Assistance – Help with login, password resets, and profile updates.

4. Response Time

Phone Calls: Immediate response during support hours.

Emails: We aim to respond within 24 hours.

5. Feedback & Complaints

We value your feedback! If you have any suggestions or complaints, please contact us, and we will do our best to resolve the issue.

For any assistance, feel free to reach out! ?